Privacy Policy

Last Updated: 2 October 2025

1. Introduction
Lion Rock Education ("we," "us," or "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.lionrockeducation.hk) or engage with our services. By using our website or services, you consent to the practices described in this policy.

2. Information We Collect
We may collect the following types of information:
A. Personal Information
Contact Details: Name, email, phone number, and address.
Student/Family Information: Child’s age, academic history, school preferences.
Payment Details: Billing information (processed securely via third-party payment gateways).
Communications: Emails, chat logs, call recordings (for quality assurance).
B. Non-Personal InformationWebsite Usage: IP address, browser type, device information, pages visited.
Cookies & Tracking: We use cookies (Google Analytics, HubSpot CRM) to improve user experience.

3. How We Use Your Information
We process your data for the following purposes:
Service Delivery: Providing admissions consulting, school shortlisting, and application support.
Communication: Responding to inquiries, sending updates, and marketing (with consent).
Marketing & Analytics: Improving our services, running targeted ads (Google/Facebook).
Legal Compliance: Meeting regulatory requirements (e.g., tax records).

4. How We Share Your Information
We do not sell your data. However, we may share it with:
Educational Institutions: Only with your consent (e.g., for applications).
Service Providers: CRM (HubSpot), payment processors, webinar platforms (Zoom).
Legal Authorities: If required by law (e.g., fraud prevention).

5. Data Security
We implement industry-standard measures, including:
Encryption: Secure data transmission (SSL/TLS).
Access Controls: Restricted to authorised personnel only.
Regular Audits: Monitoring for vulnerabilities.
Despite our efforts, no system is 100% secure. Please protect your login details.

6. Your Rights
Depending on your location (e.g., GDPR for EU residents), you may:
Access, Correct, or Delete your data.
Opt Out of marketing emails (via unsubscribe link).
Withdraw Consent (e.g., for CRM tracking).
To exercise these rights, contact us at hello@lionrockeducation.hk.

7. Third-Party Links
Our website may link to external sites (e.g., schools, partners). We are not responsible for their privacy practices.

8. Children’s Privacy
We do not knowingly collect data from children under 13 without parental consent.

9. Policy Updates
We may update this policy periodically. Changes will be posted on our website with a revised "Last Updated" date.

10. Contact Us
For questions or requests regarding your data, email:
Lion Rock Education
hello@lionrockeducation.hk
23/F, Arion Commercial Centre, 2-12 Queen's Road West, Sheung Wan, Hong Kong